Exam support
How can we help?
Tell us what happened or what your exam cell needs. Your message goes straight to the Exam team. You can also email support@toinfy.com.
The exam won’t open on one lab computer.
Check that the computer has the same setup as the others in the lab, and that the exam file was copied completely. If it still won’t open, send us the computer’s operating system and what appears on screen.
A student’s computer lost power during the exam.
Start the exam again on the same computer. It resumes with the same answers, and the time away still counts. The restart is recorded in the results.
A student needs to retake the exam.
Each computer allows one attempt per exam, so a retake needs a different computer or a new exam. Tell us the situation and we’ll help you choose.
Results look wrong for a question.
Check the answer key for that question first; a key can allow more than one correct answer. If the key is right, send us the subject and question number.
Can you add a feature our exam cell needs?
Yes, tell us about it. Requests from exam cells shape what we build next.